Welcome to Lyvads! These Terms of Service ("Terms") govern your use of the Lyvads platform, owned and operated by Lyvads Limited ("Lyvads", "we", or "us"). By accessing or using Lyvads, you agree to be bound by these Terms. Please read them carefully. For the purposes of this document, both celebrities and clients are referred to as users. Clients are paying customers and celebrities are the content creation service providers.

1. Introduction

1.1 Overview

Lyvads is a celebrity engagement platform, allowing users to purchase and interact with personalized content from celebrities. There are no free or tiered options. Upon selecting a service, you agree to pay the fees as described at the time of purchase. Payments are final, and refunds are not available unless required by law or stated elsewhere in these Terms. All users, both clients and celebrities are bound by these Terms.

1.2 Eligibility

Lyvads is committed to safeguarding minors. Users must be at least 18 years old to create an account or engage in transactions. Users under 18 may only use the platform under parental or guardian supervision. Accounts found to be in violation of this policy will be suspended.

1.3 Changes to Terms

Lyvads reserves the right to update these Terms at any time. Users will be notified of any significant changes, and continued use of the platform constitutes acceptance of the updated Terms.

2. Account Registration and Usage

2.1 Account Creation

You must create an account to access Lyvads. You agree to provide accurate information and keep your account details updated. Your account is personal and non-transferable. You are responsible for maintaining the confidentiality of your account details, including passwords, and for all activities under your account. Multiple accounts for the same user are prohibited unless as expressly permitted.

2.2 Multi-User Accounts

Lyvads allows multi-user access for businesses or families. The primary account holder is responsible for all activity conducted through the account.

2.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any unauthorized use of your account should be reported immediately to Lyvads.

2.4 Termination for Inactivity

Accounts inactive for more than 12 months may be terminated. Users will receive advance notice and can reactivate the account to avoid termination.

2.5 Parental Controls

Lyvads provides parental controls for users under 18, allowing parents or guardians to restrict access to certain types of content. Parents are responsible for enforcing these restrictions.

3. Content Creation and Interaction

3.1 Celebrity Content

Celebrities create personalized content based on clients’ requests. By purchasing content, you receive a non-exclusive, non-transferable license to view and use the content for personal purposes only. Celebrities retain ownership of content they create for clients unless they assign ownership in writing. However, by participating in Lyvads, they grant us (both Lyvads and the client) a license to use the content for platform-related and cross-platform purposes, including promotions and marketing.

3.2 Instructions on Custom Content

Clients must provide clear and respectful instructions for custom content. Celebrities must fulfill such requests within agreed timeframes. Late or inadequate delivery may result in refunds or other remedies.

3.3 Content

By uploading content to Lyvads, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute your content for operational purposes. This license is irrevocable despite content deletion. Further, you affirm by uploading content to Lyvads, that you have the necessary rights to grant this licence. You affirm your exclusive ownership of such content and indemnify Lyvads against any liabilities for usage, reproduction, and distribution of your content for operational or promotional purposes. All content must comply with Nigerian laws, including defamation, intellectual property, and cultural norms. Lyvads may remove content that violates these standards. Content shared must be family-friendly and sensitive to Nigerian cultural and religious contexts. Content shared on Lyvads must comply with Nigerian cultural and religious norms. Any breach of these standards will lead to content removal and possible account termination.

3.4 Cross-Platform Sharing

Sharing content across other platforms is only allowed with the explicit permission of the client or celebrity involved. Unauthorized sharing may result in penalties, including suspension and prosecution. This consent is granted when each transaction is completed.

3.5 Influence of External Platforms

Content or behaviour displayed by users or celebrities on external platforms (e.g., social media, personal websites) that conflicts with Lyvads' community guidelines may result in account suspension or termination on Lyvads, subject to investigation.

3.6 Backup Policy

Users are responsible for downloading and backing up purchased content. Lyvads may remove content after a set period (e.g., 6 months), after which it may no longer be accessible.

3.7 Celebrity Retirement

If a celebrity deactivates their account, any content previously created for clients remains available for download by those clients for a limited period (up to 6 months). After this period, the content may no longer be accessible. If a celebrity deactivates or retires, purchased content remains available for download for up to 6 months. Refunds will not be issued for already completed content. When a celebrity retires or permanently leaves the platform, existing clients who have requested content may still receive it if the content has been prepared. Otherwise, refunds or alternate solutions will be provided.

3.8 Celebrity Withdrawal Mechanism

Celebrities wishing to permanently deactivate their accounts may do so by notifying Lyvads. Pending requests will be handled prior to withdrawal, and any content already purchased will remain accessible to clients for the designated time period.

3.9 Liability for Third-Party Content Infringement

Clients and celebrities are responsible for ensuring that any uploaded content does not infringe on third-party intellectual property rights. Lyvads will respond to valid copyright takedown notices in accordance with Nigerian law.

3.10 Advertising or Promotional Content Restrictions

Celebrities may not promote illegal, harmful, or unethical products or services through their Lyvads content. Any advertising must comply with Nigerian advertising standards and regulations.

3.11 Cross-Border Compliance

Users and celebrities from outside Nigeria must comply with applicable international laws, such as the GDPR for European users. Lyvads ensures that its operations comply with data protection laws in all relevant jurisdictions.

4. User and Celebrity Conduct

When using Lyvads, you agree to use the platform responsibly, following applicable laws and regulations, respect the privacy and rights of other users, including celebrities, and avoid harassment, abuse, or harmful behaviour, not impersonate others, provide false information, or create multiple accounts for dishonest purposes, avoid uploading or sharing illegal, harmful, offensive, or copyright-infringing material.

4.1 User Conduct

Users must engage with celebrities in a respectful manner. Abusive language, inappropriate requests, or harassment will result in account suspension, termination or prosecution.

4.2 Live Interactions

Users must adhere to community guidelines during live video or audio interactions with celebrities. Abusive language, inappropriate requests, or harassment during live interactions will result in suspension or termination of the user account.

4.3 Celebrity Conduct

Celebrities are expected to fulfill user requests professionally and within a reasonable timeframe. Failure to do so may result in penalties, including suspension or account termination. If a celebrity becomes inactive, Lyvads will attempt to notify them. Unresponsive celebrities may have their accounts deactivated, and users affected will be refunded.

4.4 Celebrity Availability and Response Time Expectations

Celebrities are expected to respond to user requests within the stipulate timeframe. Chronic delays or failure to fulfill requests may result in account suspension or termination, subject to investigation.

4.5 User Ratings and Feedback

Users can rate and provide feedback on celebrities. Abusive or unfair rating behaviour will result in moderation, and repeated abuse may lead to account suspension.

4.6 Third-Party Content

Celebrities and users are responsible for ensuring that all uploaded content complies with third-party intellectual property laws. Lyvads responds to copyright infringement notices as required by Nigerian law.

5. Transactions and Payments

5.1 Paid Services

All services provided by Lyvads are paid. Users can purchase content or services directly from celebrities. Transactions are final, and refunds are only provided in exceptional circumstances.

5.2 In-App Purchases

In-app purchases are governed by these Terms. Users can request refunds for failed or duplicate purchases within 7 days. Refunds are subject to review and approval by Lyvads.

5.3 Tax Responsibilities

Celebrities are responsible for reporting and paying taxes on income earned through Lyvads. Lyvads may assist in providing earnings reports but is not responsible for tax compliance.

5.4 Fair Usage Policy

Users and celebrities are expected to adhere to a fair usage policy that ensures balanced and non-excessive engagement with the platform. Abuse of platform resources may result in account suspension or limitation.

5.5. Monetization and Revenue Sharing

Celebrities are compensated as per the agreed terms on the platform. Lyvads retains a share of revenues generated from user transactions as stated in the pricing section. Payments to celebrities will be processed on a predetermined schedule.

5.6 Refund Policy and Disputes

Refunds are generally not allowed. However, users can request refunds for services not delivered or where there is a clear violation of promised service. Any disputes regarding refunds will be handled through a formal escalation process. If a user feels entitled to a refund and it is disputed, the matter will be escalated to our internal resolution team for investigation. Their decision will be final.

5.7 Platform Fees and Adjustable Charges

Lyvads reserves the right to adjust platform fees, including service charges and Fast Track fees, through the Admin dashboard. All charges are binding once applied, and users will be notified of any updates prior to transactions.

5.8 Fast Track Payments

Fast Track services are non-refundable. If a dispute arises during the provision of Fast Track services, the 24-hour delivery guarantee may no longer apply. By selecting Fast Track services, users acknowledge and agree to these terms. Users must confirm acceptance of these terms before completing payment.

6. Content Moderation and Reporting

6.1 Content Moderation

Lyvads reserves the right to moderate all content posted by users and celebrities to ensure compliance with Nigerian laws and platform guidelines.

6.2 Community Reporting

Users can report inappropriate content or behaviour. Lyvads will review reports promptly and take appropriate action. Users submitting false reports may face penalties.

6.3 Celebrity-Specific Moderation

Content created by celebrities is also subject to moderation. Celebrities can appeal moderation decisions through a formal review process.

6.4 Public Statements by Celebrities

Public statements made by celebrities are their own opinions and do not represent the views of Lyvads. Lyvads is not liable for any consequences arising from a celebrity’s public statements.

6.5 Celebrity Endorsement Disclaimer

Interactions with celebrities on Lyvads do not constitute endorsements of any product, service, or business unless explicitly stated by the celebrity. Lyvads is not liable for any misunderstanding arising from celebrity comments.

6.6 Anticipating Viral Content

If content created by a celebrity on Lyvads goes viral, users may not claim additional compensation beyond what was originally agreed. Lyvads holds no liability for viral content or its commercial impact unless otherwise stated.

6.7 Content Removal and Suspension

User comments, reviews, or content must adhere to the platform’s content standards. Lyvads reserves the right to remove or moderate any content violating these standards, especially content deemed offensive or harmful.

6.8 Fraud Prevention and Account Security

Lyvads employs various measures to prevent fraud, including monitoring for suspicious activity and verifying payment methods. Users must report suspicious activity immediately.

6.9 Content Usage Limits

Purchased content (e.g., videos from celebrities) is for personal use only. Users may not redistribute or resell the content without explicit permission. Users are prohibited from reselling services purchased on Lyvads to third parties.

6.10 Notification Design

Lyvads will use automated, user-friendly notifications to inform users of disputes, pending actions, or timelines. These notifications are designed to minimize user distress while ensuring clarity and compliance with platform policies.

7. Legal Compliance and Liabilities

7.1 Compliance with Nigerian Laws

Lyvads complies with Nigerian data protection laws, including the Nigeria Data Protection Regulation (NDPR). User data may be stored or processed within or outside Nigeria if it meets Nigerian regulatory standards.

7.2 Third-Party Legal Liability

Lyvads disclaims liability for legal actions arising from third-party service providers, such as payment processors, or any third-party content integrated into the platform. Users engage with third-party services at their own risk.

7.3 Taxation and Regulatory Requirements

Users and celebrities must comply with all applicable tax laws and regulations. Lyvads is not responsible for ensuring compliance but may provide necessary documentation upon request.

7.4 User Guidance for Professional Services

Users seeking professional services (e.g., business promotions, endorsements) must conduct their own due diligence. Lyvads does not guarantee the outcome of any professional services sought through the platform.

8. Data and Privacy

8.1 Data Privacy and Security

Lyvads is committed to protecting user data. Our privacy policy details how we collect, use, and store personal information. We take reasonable steps to secure personal and financial data. However, users are responsible for safeguarding their account credentials. Lyvads uses encryption for sensitive data transmission, but we do not guarantee complete data security.

8.2 Data Portability

Users may request a copy of their account data, including content interactions and transaction history, in a commonly accessible format. Requests for data portability will be fulfilled within 30 days, in accordance with our privacy policy.

8.3 Data Breach Notification

In the event of a data breach, Lyvads will notify affected users within 72 hours and take appropriate steps to mitigate any damage.

8.4 Data Retention

Lyvads retains user and celebrity records, including chat logs and transaction histories, for a minimum of 5 years for legal and operational purposes.

9. Intellectual Property

9.1 Lyvads Ownership

All platform elements, including trademarks, logos, and software, are the property of Lyvads. Users and celebrities are prohibited from using any Lyvads intellectual property without permission. Lyvads retains ownership of all platform tools provided to users. These may not be reverse-engineered or repurposed.

9.2 User and Celebrity Content

Users and celebrities retain ownership of their content but grant Lyvads a non-exclusive, worldwide, royalty-free license to use the content for promotional and operational purposes.

9.3 Platform Ownership

Lyvads retains all ownership rights to the platform, including design, features, software, trademarks, and logos. You are granted a limited, non-transferable right to use the platform in accordance with these Terms.

9.4 Handling Intellectual Property Disputes

If intellectual property disputes arise, Lyvads will investigate promptly. Celebrities or users whose content infringes on others’ rights may have their content removed or account terminated.

9.5 API Use and Developer Terms

If Lyvads provides access to an API, developers must comply with usage limits and other guidelines. Unauthorized usage or tampering with the API may result in termination.

9.6 Restrictions on Content Usage During Disputes

Users are not permitted to download or utilize disputed content until the dispute has been resolved. Any attempt to bypass this restriction, including through screenshots or other unauthorized means, will result in account suspension or termination.

10. Platform Availability and Interruptions

10.1 Service Interruptions

Lyvads aims to provide continuous service but is not liable for interruptions caused by events beyond its control, such as technical failures, natural disasters, government actions, or other unforeseeable circumstances.

10.2 Notice of Interruptions

In the event of planned service outages, users will be notified in advance. Lyvads will work to restore service as quickly as possible.

10.3 Environmental Responsibility

Lyvads is committed to using environmentally sustainable practices, including energy-efficient servers and sustainable data centres. Users are encouraged to minimize the carbon footprint associated with their use of the platform.

10.4 Temporary Account Suspension

Lyvads may temporarily suspend accounts if suspicious behaviour is detected. Users will be informed and allowed to respond before any permanent action is taken.

10.5 Service Timelines and Upgrades

Service timelines, including accelerated delivery options, are subject to platform limitations. Users may be required to upgrade their accounts or plans to access advanced features, such as increased storage or enhanced performance, as notified by Lyvads.

11. Account Termination and Dispute Resolution

11.1 Account Termination

Lyvads reserves the right to terminate any account that violates these Terms or engages in unlawful activity.

11.2 Dispute Resolution

Users and celebrities agree to resolve disputes through the Lyvads mediation process before pursuing legal remedies. Lyvads offers a mediation service to resolve disputes between users and celebrities. Both parties are expected to participate in good faith. Lyvads’ mediation decisions are final and binding, though users and celebrities retain the right to pursue legal remedies outside of the platform.

11.3 Dispute Resolution Timelines for Accelerated Services

For disputes involving Fast Track services, resolutions must be completed within 12–24 hours to ensure adherence to expedited timelines. Automated notifications will inform users and celebrities of actions required during dispute resolution. Users and celebrities are prohibited from downloading disputed content until resolution is finalized.

11.4 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. If Lyvads receives a valid legal request to disclose user data (e.g., a subpoena), users will be notified unless prohibited by law. Lyvads will only comply with legal requests in full accordance with Nigerian law.

12. Miscellaneous

12.1 Acquisition or Merger

In the event of an acquisition, merger, or restructuring of Lyvads, user data and content rights may be transferred to the new entity. Users will be notified, and they may terminate their accounts if desired.

12.2 Exclusivity

Celebrities are free to engage with other platforms unless otherwise agreed with Lyvads. Lyvads reserves the right to introduce exclusive arrangements at its discretion.

12.3 Disability and Accessibility

Lyvads strives to ensure accessibility for all users, including those with disabilities. The platform complies with relevant accessibility standards (e.g., WCAG), and users are encouraged to report any accessibility issues for prompt resolution.

12.4 Penalty for Celebrity Misrepresentation

Celebrities found to have misrepresented their identity, credentials, or affiliations will have their accounts suspended or terminated. Users affected by such misrepresentation may seek refunds, subject to investigation.

12.5 Penalties for Bulk Purchases or Automated Interactions

The use of bots or automated systems to purchase or interact with celebrity content is prohibited. Users found engaging in such activities may have their accounts suspended and face penalties including the forfeiture of funds.

12.6 Language Support and Translation Disclaimers

Lyvads primarily operates in English. Translations into other languages are provided for convenience, and Lyvads is not liable for any errors in translation. Users are encouraged to consult the English version for the most accurate information.

12.7 Conflict of Interest Disclosure

Celebrities and users must disclose any conflicts of interest when entering into transactions or interactions on the platform. Failure to do so may result in account suspension or penalties.

12.8 Automated Decision Making

Lyvads uses automated systems for certain processes (e.g., payment processing, content moderation). Users can request human review of decisions made by automated systems by contacting us.

12.9 Service Availability by Geographic Location

Lyvads may restrict services based on geographic regions, depending on local laws.

12.10 Non-Solicitation of Celebrities by Users

Users are prohibited from soliciting celebrities for business or ventures outside of the platform

12.11 Account Reinstatement after Suspension

Users or celebrities may appeal account suspensions through our formal process, which includes a thorough investigation before potential reinstatement.

12.12 Content Use for Public Relations

Lyvads reserves the right to use user interactions, such as comments or testimonials, for PR purposes unless users specifically opt-out.

12.13 Celebrity-Created Merchandising

If a celebrity sells merchandise via the platform, clear terms regarding refunds, delivery, and liability for defective goods must be included.

12.14 Changes to Services or Pricing

Lyvads may alter services or pricing at any time, with reasonable notice given to users. Continued use of the platform after changes indicates acceptance of new terms.

12.15 Marketing and Advertising Content Guidelines

Lyvads may use celebrity content for marketing purposes, provided celebrities are informed and given the opportunity to opt out.

12.16 Beta Features and Experimental Services

Experimental features are offered on an “as is” basis and may be discontinued at any time. Users participating in beta testing acknowledge that features and services are experimental and may change. By providing feedback or testimonials, users grant Lyvads permission to use this information for promotional purposes.

12.17 Content Removal Request Process

Users or third parties can request content removal by submitting a formal request to our support team. Lyvads will investigate and take appropriate action.

12.18 Future Platform Expansion

Lyvads reserves the right to introduce new services, including e-commerce, live-streaming, and more. Such expansions will be subject to updated Terms of Service.

12. 19 Collaboration Status and Refunds

Collaboration statuses, such as pending, completed, or declined, will be transparently communicated to users through the platform. Refunds for declined collaborations will be issued only under specific conditions outlined in the Refund Policy.

Contact Us

If you have any questions or concerns about these Terms, please contact us at: hello@lyvad.com